Refund Policy

Customers may cancel an order before production or shipping begins.

If production has not started, Coraveo Construction will issue a refund, less any applicable non-refundable payment processing charges or reasonable administrative costs where permitted.

Once production has begun on a custom-made product, cancellation requests may not qualify for a full refund. Any approved refund may be reduced by reasonable production, material, labour, payment processing and administrative costs already incurred.

Some Gaming Desks are manufactured only after an order has been placed.

Because these products are custom-built specifically for each customer, they cannot normally be returned simply because the customer changes their mind after production has started.

Products already in stock may be returned only if:

• unused
• undamaged
• original condition
• all accessories included
• original packaging included

If your order arrives damaged, incorrect or contains a manufacturing defect, please contact Coraveo Construction within 48 hours after delivery.

Please include:

• Order Number
• Clear photographs
• Description of the issue

After assessment we may repair, replace or refund the product where appropriate.

If the customer changes their mind after receiving the correct product in good condition:

• Return shipping is the customer's responsibility.
• Products must be returned unused.
• Products must be returned undamaged.
• Inspection must be completed before any refund is approved.

Approved refunds will be processed using the original payment method whenever possible.

Processing time depends on the payment provider.

Refunds may not be available where:

• misuse
• accidental damage
• intentional damage
• unauthorised modifications
• improper assembly
• normal wear and tear

Nothing contained in this Refund Policy removes any rights provided under applicable South African consumer protection legislation.

We are committed to resolving customer concerns professionally, fairly and as quickly as possible.